Lead Scoring: Prioritize and assign leads to the most suitable agents based on customizable scoring rules.
Stay updated with real-time data on each active call through the Live Tracking feature. This dashboard provides an instant overview of all ongoing calls, including agent details, lead status, call duration, and group information. Managers can also join calls, listen secretly, or hang up calls to maintain quality and ensure quick decision-making.
Easily search, filter, and manage your leads in one centralized view. The Lead Search feature allows you to access key information on each lead, including location, registration date, contact details, and engagement status. Blacklist leads as needed, extract them for further processing, or manually import new leads from Excel files for seamless pipeline management.
Manage agents and teams efficiently with the Agent & Team Management page. Create, update, or delete teams and assign agents to specific groups. Monitor agent activity in real-time, track performance, and ensure smooth team operations.
With Smart Dialer, you can automate outbound calls, manage lead queues, and monitor agent performance in one place. Let your team focus on what matters – connecting with real, responsive leads.
Automated Lead Connection
Our dialer automatically dials through your leads, detecting live responses and redirecting them directly to available agents. This ensures that your team focuses only on leads ready for a conversation.
Real-Time Agent Tracking
With the Agents dashboard, monitor the real-time status of each agent. From "Calling" to "Talking" to "Preparing Report," Smart Dialer keeps you updated on each agent’s activity, allowing you to manage your team effectively and boost productivity.
Dynamic Lead Queues
Organize leads into customized Lead Queues for optimized workflow management. View each queue’s agents, drop rate, and new leads, with live updates on lead status, such as "Awaiting Call" or "Preparing Report." Keep your lead flow smooth and efficient.
Comprehensive Call Tracking
Track all ongoing calls in the Tracking section. View each call’s duration, status, and lead information in real-time. Keep a close eye on every interaction to ensure quality control and effective communication.
Streamlined Lead Filtering, Smart Agent Matching, and Quality Call Recording
Lead Filtering
Step 1A configurable rule automatically skips leads if there’s no answer within a specified time, ensuring agents move on to productive calls quickly.
Agent Matching
Step 2Using lead scoring, Smart Dialer assigns leads to the best-suited agent, minimizing the risk of losing potential opportunities.
Connection and Recording
Step 3Smart Dialer connects the lead with the assigned agent and records the call for quality assurance and training purposes.
Ready to Optimize Your Call Operations?
Fill out the form below, and let us show you how Smart Dialer can transform your team’s productivity. Get a personalized demo and see the benefits in action!
Smart Dialer is an automated dialing solution that calls leads on your behalf. When a lead answers, they are automatically transferred to a live agent, allowing your team to focus only on active conversations, saving time and increasing productivity.
By filtering out unresponsive leads, Smart Dialer ensures that agents spend time only on productive calls. With real-time tracking, lead queues, and call recordings, you can monitor performance, streamline workflows, and optimize call management.
Yes! Smart Dialer provides a real-time Agents dashboard, allowing you to see each agent’s status, including whether they’re calling, talking, or preparing a report. This helps you manage your team more effectively.
Absolutely. Our Lead Search feature enables you to filter and locate leads based on various criteria, such as name, location, registration date, and more, making it easy to prioritize and target high-potential leads.
Lead Queues organize leads into groups, allowing you to assign specific agents to each queue. You can view the status of leads within each group and monitor queue metrics, like drop rate and new leads, to ensure smooth call management.
Yes, Smart Dialer stores call recordings in the Call Recordings section. You can review past calls for quality assurance, training, and continuous improvement, ensuring high standards of customer service.
Smart Dialer allows for customization to meet your team’s specific needs, including managing call rules and lead queues. Our settings are flexible, allowing you to optimize workflows based on your operational requirements.
We take data security seriously. Smart Dialer uses advanced security protocols to protect your data, ensuring that your leads, call records, and other sensitive information remain safe and secure.
Yes, Smart Dialer can integrate with CRM systems and other platforms to streamline your lead management process. Contact us to learn more about integration options.
Getting started is easy! Simply contact our team to set up your account. Once you’re onboard, we’ll provide a guided setup to ensure you’re ready to optimize your calling operations with Smart Dialer.
